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How Can We Help?


Whether you need guidance choosing the right recovery tool, have a question about your order, or want personalized wellness advice.

Most messages answered within 1 business day
Ways To Connect

Choose Your Preferred Channel


Email

support@highestlevelhealth.com
Replies within 24 hours

Phone

+1-646-770-2144

Mon–Fri 9am–5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for saunas and cold plunges?

Most in-stock items ship within 2 to 5 business days. Larger wellness equipment like infrared saunas and cold plunges may require freight delivery, which typically takes 7 to 14 business days depending on your location. You will receive tracking information via email once your order ships.

Do you offer free shipping on orders?

Yes, we offer free shipping on all orders over $100. For orders under that threshold, shipping costs are calculated at checkout based on your delivery address and the size of the items. Freight shipping for oversized equipment is also covered once you meet the free shipping minimum.

What is your return policy for wellness equipment?

We want you to feel confident in your purchase. Most products can be returned within 30 days of delivery in their original condition and packaging. Please contact our support team before initiating a return so we can provide specific instructions and a return authorization.

Can I exchange my product for a different model?

Absolutely. If you would like to swap your red light therapy panel for a different size or exchange a massage chair model, just reach out within 30 days of receiving your order. We will walk you through the exchange process and help you find the perfect fit for your wellness routine.

How do I choose between different infrared sauna models?

Selecting the right sauna depends on your available space, the number of users, and the specific wavelengths you prefer. Our team can guide you through the differences between near-infrared, far-infrared, and full-spectrum options. Feel free to call or email us for a personalized recommendation.

What power requirements do your red light panels need?

Most of our red light therapy panels operate on a standard 120V household outlet, so no special wiring is needed. Larger panel configurations may draw more power, and each product listing includes detailed electrical specifications. If you have questions about setup in your home, our team is happy to help.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM EST
Saturday – Sunday Closed
Our Promise

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Fast Response

Every message receives a thoughtful, personal reply within one business day from our wellness team.

Secure Shopping

Your payment details and personal information are protected with industry-standard encryption at every step.

Quality Guaranteed

We stand behind every sauna, panel, and plunge with comprehensive warranties and dedicated after-sale support.

Free Shipping

Free shipping on most orders within the Continental U.S.